FAQ

Frequently Asked Questions

1. What does Everstock sell?**
Everstock specializes in home organization products designed for small spaces — apartments, condos, and rentals. Our catalog covers kitchen, bathroom, closet, bedroom, home office, and living room organization.

**2. Where do you ship from?**
Our products ship from our fulfillment network within the United States and internationally, depending on the item. Every product page shows estimated delivery windows based on current fulfillment locations.

**3. How long does shipping take?**
Most orders arrive within 7–14 business days after processing. Processing typically takes 1–3 business days before your order ships. Exact timing varies by product and is shown at checkout.

**4. Do you offer free shipping?**
Yes. All orders over $50 ship free within the United States. Orders under $50 have a flat shipping rate calculated at checkout.

**5. How do I track my order?**
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also check order status anytime by visiting our Contact Us page and reaching out with your order number.

**6. What is your return policy?**
We offer 30-day returns from the date your order is delivered. Items must be unused, in their original packaging, and in resellable condition. See our full Refund & Return Policy for details.

**7. How do I start a return?**
Email us at support@everstockstore.com with your order number and the item(s) you'd like to return. We'll send you return instructions within 1–2 business days.

**8. Do I have to pay for return shipping?**
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect, in which case Everstock covers the cost.

**9. How long do refunds take to process?**
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method. Your bank or card provider may take a few additional days to post the refund.

**10. What if my item arrives damaged or defective?**
Contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or full refund at no additional cost — no return shipping required.

**11. Can I cancel or change my order after placing it?**
We process orders quickly, so cancellations or changes can only be made within 12 hours of purchase. Contact us as soon as possible at support@everstockstore.com and we'll do our best to accommodate the request.

**12. Do you ship internationally?**
Currently we ship within the United States. We're evaluating international shipping options and will announce availability if that changes.

**13. Are your products true to size? How do I know something will fit my space?**
Every product page includes exact dimensions in the description and images. We strongly recommend measuring your space before ordering, especially for under-sink, cabinet, and closet products where fit matters most.

**14. What payment methods do you accept?**
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay, all processed securely through Shopify's encrypted checkout.

**15. How can I contact Everstock with a question that isn't answered here?**
Visit our Contact Us page or email support@everstockstore.com. We respond to all inquiries within 1 business day.